J.D. Power Car Report – Technology impacting quality

J.D. Power has released the latest U.S. automaker quality report.

The study, now in its 28th year, examines problems experienced by vehicle owners during the first 90 days of ownership. Initial quality is determined by the number of problems experienced per 100 vehicles (PP100), with a lower score reflecting higher quality.

Porsche ranks highest for the second year running while Fiat comes in last. According to J.D. Power part of the problem is that automakers are struggling to integrate technology and innovate to stay ahead of the competition. Often the technology is very sophisticated and consumers find them hard to use.

“Automakers are trying to give consumers the new features and technology they want without introducing additional quality problems into their vehicles,” said David Sargent, vice president of global automotive at J.D. Power. “However, almost all automakers are struggling to do this flawlessly with some consumers indicating that the technology is hard to understand, difficult to use, or simply does not always work as designed.”

Here are the results of the report:

 

JD Power Graph

 

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